Refund & Returns Policy
Effective Date: June 25, 2026
Welcome to Aussie Puff Supply. We are committed to providing quality vaporizers, vapes, cigarettes, smoking accessories, and related products. This policy explains your rights and our obligations under the Australian Consumer Law (ACL).
Australian Consumer Law Guarantee
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:
– A replacement or refund for a major failure.
– Compensation for any other reasonably foreseeable loss or damage.
– Have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes, restricts, or modifies your rights under the Australian Consumer Law.
Change of Mind Returns
We may accept returns for change of mind within 14 days of delivery, subject to the following conditions:
– The item is unused, unopened, and in its original condition.
– The item is returned in its original packaging with all accessories and documentation.
– Proof of purchase is provided.
For hygiene, health, and safety reasons, we cannot accept returns for:
– Opened or used vapes and vaporizers.
– Opened cigarette packs, tobacco products, or consumable items.
– E-liquids, pods, cartridges, or refill products that have been opened.
– Products that have been damaged due to misuse, negligence, or improper handling.
Customers are responsible for return shipping costs for change-of-mind returns unless otherwise agreed.
Faulty, Damaged, or Incorrect Products
If you receive a faulty, damaged, or incorrect product, please contact us within 7 days of receiving your order.
To process your claim, we may request:
– Your order number;
– A description of the issue;
– Photographs or videos of the product and packaging.
After assessment, we will provide a remedy in accordance with Australian Consumer Law, which may include:
– Repair;
– Replacement; or
– Full refund.
Major Failures
A product has a major failure if:
– It is significantly different from its description or sample;
– It is unsafe;
– It cannot be used for its normal purpose;
– It has a defect that would have prevented you from purchasing it had you known about it.
For major failures, you may choose either a refund or a replacement.
Non-Returnable Items
Unless required by law, the following items cannot be returned:
– Opened cigarettes, tobacco products, and consumables;
– Opened e-liquids, cartridges, and pods;
– Gift cards and promotional items;
– Clearance or final sale items;
– Products damaged through misuse, accidental damage, or unauthorized modifications.
Return Process
To request a return, please contact our customer support team and provide:
– Full name;
– Order number;
– Product details;
– Reason for the return.
Please do not send products back without receiving return instructions from our team.
Refund Processing
Approved refunds will be issued to the original payment method used for the purchase.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
Shipping Costs
– If the return is due to a faulty, defective, or incorrectly supplied item, Aussie Puff Supply will cover reasonable return shipping costs.
– For change-of-mind returns, the customer is responsible for return shipping costs.
Age Restrictions
Aussie Puff Supply sells products intended only for adults who are legally permitted to purchase such products in their state or territory. By placing an order, you confirm that you meet the applicable legal age requirements.
Contact Us
Aussie Puff Supply
Customer Support Team
Email: info@aussiepuffsupply.com
Website: www.aussiepuffsupply.com